FAQ’s

A lot depends on the pets lifestyle and living conditions, as a general guide. Dogs who have their hair cut in particular clips such as Poodles, Cockers, Lhasa Apsos, Shih Tzus, Bischons etc. should be groomed every 4-6 weeks. Bath dogs such as Labradors, Shepherds, Collies, etc. and cats should be groomed every 6-8 weeks.

When you arrange an appointment with us, you are provided with a dedicated pet groomer that will discuss your pets grooming requirements and in over 95% of the time will complete the grooming process in 2hours or less, providing your pet with a positive grooming experience in a modern and spacious facility.

In order to get an even hair cut, the hair needs to be clean, so we always bathe the dog as part of grooming. Depending on your dog’s breed and style, the groomer may do a “rough cut” first. After the rough cut, the dog is washed, dried and then the haircut is completed. In other cases, we may wash and dry the dog and then the haircut is completed. Most dogs are washed using hypoallergenic shampoo, but we have many alternative shampoos depending on your pet’s needs. After the dog is washed and rinsed, we use a conditioner as well.

Absolutely! This is where we shine! Our groomers are familiar with most of the breed standards and are very experienced with the more popular breeds. Many clients do not groom to the breed standard because of the level of maintenance and charges required. If you want to get your dog groomed to the breed standard, it is helpful to review with the groomer the breed page in the “All Breed Dog Grooming Guide” and/or bring pictures. Each dog is different and each person’s needs vary; so a consultation can help you know your options and decide accordingly.

“Puppy Cut” is a loosely descriptive term. With most breeds, we maintain the cute puppy look. Most of the time, this means the hair is cut to the same length all over. Many people choose a puppy cut because it is easy to maintain but there is usually a choice of length. Your groomer can work with you to choose a style, which works best for your dog.

Some clients prefer to keep the same groomer. If your dog is nervous and/or you have specific requests, we find and encourage that requesting the same groomer works best because it fosters a relationship between the client, groomer and dog.

If the hair is allowed to knot or develop “matts”, this is unhealthy for the dog’s skin. Matting gets worse if the coat gets wet. Before washing the dog, it is necessary to brush out all the knots. If the hair is matted, it may be possible to “de matt” the coat. Unfortunately, this can be painful. In some cases, de-matting may cause or reveal skin irritation. If your dog is matted, we will advise you what can be done. If the hair can be de-matted without causing pain to the dog, it may be possible to save the coat. If the hair can be de-matted, there may be an additional cost. Otherwise, we may recommend cutting the hair short. If the hair is matted, we recommend meeting with one of our groomers beforehand so we can discuss the options.

All our grooming rooms our visible and we encourage customers take a tour of our clean and modern facilities, However, if your dog can see you, this usually leads to the dog trying to be with you and generally causes them to be anxious and restless. Your dog’s groomer works with sharp tools and wants to avoid any additional stress or excitement. If you want to watch, please take a peek from a distance. If you need to watch the entire time, you should talk with the groomer first who can discuss details with you.

They are the scent sacs inside the dogs anus. Some dogs empty them naturally, some do not. Your groomer can check if they need to be emptied /expressed.

We do use a combination of methods (so you know, usually the dog’s coat determines the drying technique). While in the tub we may towel dry the dog and/or use a high-velocity dryer that blows off the majority of water. Most coats require a hand drying technique with a hand held force dryer. The groomer may finish up with a stand dryer while your dog is on the grooming table. We DO NOT USE open or closed, cage or kennel dryers.

Unfortunately we do not groom cats, as they require a different type of care and expertise that we generally don’t want to deal with. We thought about naming this place The Pooch and Kitty Pawlor, but just didn’t roll off the tongue quite as nicely.

No, Our modern grooming van comes fully equipped and has installed a large capacity hot water tank that provides plentiful warm water for many baths.

Yes, we do! Cash, check or credit cards. However, NSF check we charge a $35 bank Administration fee as well as a $20 handling fee.

For the first few visits we actually want the owner present. Our first visit will be about discussing styling and health concerns, as well as just getting to know you and your pet. If you and you r pet are pleased with our service, and comfortable with making arrangements, we can set up regular ongoing appointments where your presence is not required.

In the unlikely event that you do not cancel your appointment in 24 hours or if or there is no available parking when we arrive and we are unable to service your pet, a $30 service fee will be charged.

The cost depends on a number of factors: the breed, its coat condition, age and temperament and what grooming service is required. To receive a guide price please call us on 781-477-7744.

We have a comprehensive range of professional premium quality shampoos and conditioners. These products are natural, organic, safe, and environmentally friendly and help maintain and keep your pet looking and feeling great.