For the health and safety of all of our guests, we require the following:

All animals entering The Pooch Pawlor must be current with all of their vaccinations and a recent copy of your receipt or vaccination certificate is required prior to receiving any services. You can bring it with you or you can email the information prior to your visit. We will ask you to update your pet's vaccination information as it reaches the expiration date.

We also recommend that all dogs who come to The Pooch Pawlor be vaccinated with the Bordetella Vaccination (kennel cough) but we do not require it.

First time guests and returning clients must inform us of any medical conditions or changes in your pet's health. Please note: If your pet is exhibiting any symptoms of being ill such as coughing, sneezing, diarrhea, fever, unusual redness or discharge from eyes etc., we will ask you to reschedule your appointment until they receive proper clearance from your veterinarian

What we expect from our clients....

  • We require 24 hours for cancellations. A "no show" will be charged full price and a credit card will need to be on file to schedule any future appointments.
  • Dogs brought into The Pooch Pawlor need to be leashed at all times. Please avoid the use of Flexi leashes and be sure your collar is tightly fitted, we are on a busy road.
  • Cats brought into The Pooch Pawlor need to be crated at all times.
  • Pets must be walked prior to entering the spa.
  • In order to safely accommodate our guests, all pets must be picked up within a reasonable amount of time after we notify you (unless prior arrangements have been made).
  • Since grooming is a matter of personal taste, please spend a few minutes with the groomer to discuss your dog's grooming history and your preferences.

Grooming appointments.....

An appointment allows us to give each pet the special attention and time they deserve and must be made for all grooming services except for nail trims which can be taken on a walk-in basis. Occasionally our schedule will allow same day appointments so it never hurts to call and ask. At The Pooch Pawlor, each pet receives a scheduled appointment time, where they can get the one on one treatment they deserve! Because of this, showing up for appointments on time and prompt pick up are vital to maintaining our work schedule. Of course, we are happy to accommodate longer stays, just please let us know! Also, because we are a low volume salon, pets spend less time in kennels. Private Kennel space is made available for pets needing their own space, and we can also accommodate all cage free requests.

Grooming packages and prices...

Pricing is based on the breed, temperament and condition of your pet's coat when they arrive for their appointment. You can call us or e-mail us for a quote on grooming packages/prices for your pet.

Payment is due at time of service unless prior arrangements have been made. We accept cash, checks and all major credit cards. Returned checks will be subject to a $25 fee plus original cost of service.

How long will my pet need to be there?

Grooming can generally take anywhere between 1-4 hours depending on the time of year and how busy we are. If you need your pet finished by a particular time or if your pet has special needs we will do everything we can to accommodate your request. Please let us know your timing needs when booking your appointment.

The Pooch Pawlor's Gift Certificates make the perfect gift for any of your 4 legged friends or family members. They are available in any amount.

For the pet who has everything...

The Pooch Pawlor's Gift Certificates make the perfect gift for any of your 4 legged friends or family members. They are available in any amount.

Why is it important to speak to the groomer....

Every dog and cat owner has different needs and expectations about grooming. Grooming and hairstyles are a matter of personal preference and we do everything to accommodate the owner's preference as long as it does not compromise the health or welfare of their pet. We ask that the owner share all information about any medical conditions and injuries as well as behavioral issues and tendencies your pet has experienced or exhibited when visiting other grooming facilities or veterinarian. Our goal is to make the experience at Pooch Pawlor a positive one and stress free for both the owner and pet.

Customer satisfaction is our number one priority.....

Our goal is that every pet owner who comes to The Pooch Pawlor leaves with a smile on their face. Please let us know if you are ever unhappy with your pet's groom. If it is a matter of a little more trimming the groomer can usually do that right away. It is important that you discuss what you would like done differently next time. Our groomers keep notes on each pet so your feedback will be added to their file.

Our groomers are familiar with most of the breed standards and are very experienced with the more popular breeds. Many clients do not groom to the breed standard because of the level of maintenance and charges required. If you want to get your dog groomed to the breed standard, it is helpful to review with the groomer the breed page in the "All Breed Dog Grooming Guide" and/or bring pictures. Each dog is different and each person's needs vary; so a consultation can help you know your options and decide accordingly.

"Puppy Cut" is a loosely descriptive term. With most breeds, we maintain the cute puppy look. Most of the time, this means the hair is cut to the same length all over. Many people choose a puppy cut because it is easy to maintain but there is usually a choice of length. Your groomer can work with you to choose a style, which works best for your dog.

What age should my puppy start coming for grooming services....

Puppies should be brought in for grooming when they have finished receiving all of their vaccinations especially if they are a breed that will require regular grooming. We have a special package called "The Yuppy Puppy Package" that is a great way to introduce your puppy to the sights, sounds and overall grooming process. Our goal is to make grooming a positive and stress-free experience for your puppy. If your dog requires hair cutting, "The Yuppy Puppy" will allow us to trim around the face and eyes, feet and sanitary trim.

We do use a combination of methods (usually the dog's coat determines the drying technique). While in the tub we may towel dry the dog and/or use a high-velocity dryer that blows off the majority of water. Most coats require a hand drying technique with a hand held force dryer. The groomer may finish up with a stand dryer while your dog is on the grooming table. We DO NOT USE open or closed, cage or kennel dryers.

We have a comprehensive range of professional premium quality shampoos and conditioners. These products are natural, organic, safe, and environmentally friendly and help maintain and keep your pet looking and feeling great. All Pets are bathed in warm water, and receive a massaging scrub by a trained professional.

All our grooming rooms are visible and we encourage customers take a tour of our clean and modern facilities, However, if your dog can see you, this usually leads to the dog trying to be with you and generally causes them to be anxious and restless. Your dog's groomer works with sharp tools and wants to avoid any additional stress or excitement. If you want to watch, please peek from a distance. If you need to watch the entire time, you should talk with the groomer first who can discuss details with you.

We encourage you to call prior to your visit if you are planning to come early in the morning or later in the day to ensure a groomer is still available, but we do welcome walk-in nail trims during our business hours.

Our goal is to help you ...

It would depend on the severity of the matting that would determine whether we need to give your pet a short haircut. Some tangles and mats that are away from the skin can be brushed out but if the matting is severe and close to the skin then we are risking skin damage and extreme pain for your pet. If the hair can be dematted without causing pain to the dog, it may be possible to save the coat. If the hair can be de-matted, there will be an additional charge of $30 per half hour. While we do our very best to accommodate the owner's preference with their pet's haircut if a pet is severely matted we will only do what is in the best interest of their pet. Our policy is to contact the owner if it is determined that we are unable to de-matt their pet and that the only option is a short haircut. Your pet will be happier and we will help you with growing their hair back to a length and style you desire.

How we handle dogs with physical or behavioral problems....

When scheduling your appointment please let our salon coordinator know if your pet has a physical disability, medical condition or has been known to have any behavioral problems that might impact them while they are at The Pooch Pawlor. We will make a point to schedule your pet with the right groomer and will do our very best to minimize the amount of time your pet spends with us. Our goal is to make the experience at The Pooch Pawlor stress free for both the client and their pet.

What is a realistic schedule for my breed....

Frequency of grooming depends on the breed, coat type and length, lifestyle and how much brushing and detangling you do at home between grooming appointments. If your dog has a longer hair style or a coat that tends to get tangled, they should be professionally groomed every 4-5 weeks. A dog with a short hair style or short coat can be groomed every 6-7 weeks.

Should we ask to have them expressed....

Anal glands are the scent sacs under a dog's tail that identify them to other dogs. Most dogs will empty them naturally when they have a bowel movement. Some dogs may have problems with emptying their anal glands for a variety of reasons and may need them expressed manually. Occasionally they will become swollen and emit a foul smelling odor which would also indicate they need to be emptied. Please let us know if you do not want us to express your dogs anal glands. This service is included in your regular grooming.

Only for our clients...

Available to our current clients only....Great if you are planning to be away for the day, getting your carpets cleaned or if you just need a break. Leave your pet with us from 8 - 5pm (or anywhere in between). Daily Rate $30

Going on a vacation? Erin offers in home Pet Sitting for her dog friendly, kid friendly clients. Rate is $50. per night

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